Thank you for choosing Aloki Jewelry for your unique and custom jewelry needs. Our priority is to ensure your complete satisfaction. Please read our return and refund policy carefully to understand the procedures involved.
Delivery time for customized items:
Custom, engraved and/or oversized items require additional production time and may take 3-8 weeks to deliver. An Aloki Jewelry representative will contact you to provide accurate delivery time information.
Returns and Exchanges:
Our team goes the extra mile to ensure you are satisfied with your purchase. If, for whatever reason, you are not completely satisfied with the item you purchased, we offer a flexible return and exchange policy. Unused items can be returned within 14 days of receipt, provided they are in their original packaging and accompanied by the purchase receipt.
Contact our Customer Service through the following channels:
Phone: +972 54-298-7665
Our team will guide you through the return process and provide you with a Return Merchandise Authorization.
Pack the item securely in the original packaging, including all accessories and relevant documents.
Send the package back to the address provided by our Customer Service team.
We understand the value of custom parts; therefore, items containing custom engraving cannot be returned unless they have manufacturing defects or quality issues.
Upon receiving the returned item and verifying its condition, we will process the refund within [insert number of days] business days. The refund will be issued using the same payment method used during the original purchase.
For any questions, concerns or assistance regarding returns and exchanges, please contact our Customer Service. We are here to help.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.